Customer Relationship Management software that enables you to focus on organizations relationship with individual people whether those are customers,service users,colleagues or suppliers.
Features of CRM
Organize or manage contacts - Helps in managing contacts of both customer and suppliers by grouping for easy arrangement and retrieval, specially for small businesses, this feature is all they need to conduct CRM program, like categorizing their customer based on their record
Scale Tracking - CRM also have features like , helping in measuring scales analytics. The CRM Software provides the set of scales report or see an overview of company sales performance
Communication Channels - Communication is the best method of CRM and it lays the authority for customer satisfaction and business growth. The communication channels for CRM have evolved over the time along with the involvement of communication technology